Terms of service

e, including visitors, customers, and anyone engaging with our services. If you do not agree with any part of these terms, you may discontinue using the website immediately.
ARZO makes every effort to ensure that all product information, descriptions, images, and pricing displayed on the website are accurate and up to date. However, slight variations in color, texture, and appearance may occur due to screen differences or the natural characteristics of genuine leather. All products listed are subject to availability, and ARZO reserves the right to discontinue, modify, or update any product without prior notice. By placing an order, you acknowledge that errors may occasionally occur in pricing or product details, and ARZO retains the right to cancel or correct such orders before dispatch.
All prices displayed on the website represent the final cost of the product, inclusive or exclusive of taxes as specified. ARZO reserves the right to revise prices at any time without prior notice. Payments must be completed through the approved payment options at checkout, and orders will only be processed once payment has been successfully received. You will receive an automatic order confirmation via email or SMS; however, this does not guarantee acceptance of the order. ARZO may cancel or reject any order in cases of stock unavailability, payment failure, suspected fraud, incorrect pricing, or inaccurate address details.
Shipping and delivery timelines provided on the website are estimates and may vary depending on your location, courier delays, or unforeseen circumstances. Once the order is handed over to the courier partner, the risk of loss, damage, or delay transfers to the customer. It is the customer's responsibility to provide accurate and complete shipping information. ARZO is not liable for failed deliveries due to incorrect addresses or customer unavailability at the time of delivery.
ARZO accepts returns and exchanges within 7 days of delivery, provided that the product is unused, unworn, unwashed, undamaged, and returned with all original tags, packaging, and accessories. Items that show signs of wear, damage, alteration, or misuse may not qualify for return or refund. Customized, discounted, or final-sale products may also be exempt from return or exchange eligibility. Refunds are issued only after the returned product passes a quality inspection at our facility, and shipping charges are generally non-refundable unless the error is on ARZO's part.
All genuine leather products sold by ARZO come with an exclusive 5-Year Leather Warranty. This warranty covers major leather defects such as cracking, peeling, or manufacturing-related issues. It does not cover damage caused by improper use, exposure to water or chemicals, accidents, cuts, stains, burns, or general wear and tear that occurs over time. Warranty claims must be supported with proof of purchase and clear photos or videos showing the defect. ARZO reserves the right to repair, replace, or refuse warranty claims based on product condition and eligibility.
All content featured on the ARZO website—including logos, product designs, photographs, text, graphics, videos, and branding materials—is the exclusive intellectual property of ARZO. Any unauthorized use, copying, distribution, or reproduction of our brand assets is strictly prohibited and may result in legal action. You agree not to misuse the website, attempt to alter its functionality, engage in fraudulent activities, or use ARZO’s content without explicit written permission.
To the fullest extent permitted by law, ARZO is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products, including delays caused by courier services or issues arising from consumer misuse. Our total liability in any claim is limited strictly to the amount paid for the purchased product. By using the website, you acknowledge and agree to our collection and use of personal information as described in our Privacy Policy.
ARZO reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Your continued use of the website after any changes indicates acceptance of the updated terms. For any inquiries, order issues, return requests, or warranty claims, you may contact ARZO Customer Support at the details provided below.