Shipping policy

At ARZO, we are committed to delivering your orders safely and efficiently. Please review our shipping policy below for details regarding order processing, shipping timelines, and delivery procedures.

1. Order Processing
   • All orders are processed and dispatched within 1–3 business days after successful order placement.
   • Orders are not processed, shipped, or delivered on Sundays or public holidays.
   • During peak seasons, sales events, or holidays, processing times may be slightly longer.
     
     
2. Shipping Coverage
   • We offer FREE shipping on all orders, regardless of cart value.
   • We deliver across *India to almost every serviceable PIN code* through our trusted courier and logistics partners.
   • If your location is not serviceable, our team will contact you regarding alternative arrangements or a refund.
     
     
3. Delivery Timelines
   • Once dispatched, orders are generally delivered within 3–7 business days across India.
   • Actual delivery times may vary depending on several factors, including:
     • Customer location and serviceability within India
     • Courier partner operations and transit schedules
     • Weather conditions such as heavy rain, storms, floods, or other natural disruptions
     • Public holidays and local restrictions
     • High order volumes during sales, festive seasons, or promotional campaigns
     • Unforeseen transportation or logistics delays
     While we strive to ensure timely deliveries across India, delivery timelines provided by courier partners are estimates and may occasionally be affected by circumstances beyond our control.
     
     
4. Cash on Delivery (COD)
   • Cash on Delivery (COD) is available on eligible orders across India.
   • No additional charges apply for COD orders.
     
     
5. Order Tracking
   Once your order has been shipped, you will receive:
   
   • A shipping confirmation email and/or SMS.
   • A tracking number and courier partner details.
   • Real-time tracking updates through the courier partner's tracking system.
     
     
6. Delayed Deliveries
   Although we aim to deliver all orders within the estimated timeframe across India, delays may occur due to:
   • Adverse weather conditions
   • Public holidays
   • High order volumes
   • Courier partner operational delays
   • Transportation disruptions
   • Natural disasters or other unforeseen events
   ARZO is not liable for delays caused by third-party logistics providers; however, we will assist customers in tracking and resolving delivery-related concerns wherever possible.
   
   
7. Incorrect Shipping Information
   Customers are responsible for providing accurate shipping details. If an incorrect address, PIN code, or contact information is provided:
   • Delivery may be delayed or unsuccessful.
   • Additional shipping charges may apply for re-dispatching the order.
   • ARZO is not responsible for orders lost due to incorrect information provided during checkout.
     
     
8. Failed Delivery Attempts
   Courier partners may attempt delivery multiple times.
   If delivery cannot be completed due to:
   • Customer unavailability
   • Incorrect address details
   • Refusal to accept the package
   The order may be returned to our warehouse. Re-shipping charges may apply in such cases.
   
   
9. International Shipping
   Currently, ARZO ships only within India and does not offer international shipping at this time.
   
   
10. Contact Us
    For any shipping-related questions or assistance, please contact us:
    ARZO Customer Support
    Email: arzo.care@gmail.com
    Phone: +91 9755963695
    Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
    

Thank you for shopping with ARZO. We appreciate your trust and look forward to serving you.