Privacy policy

At Arzo, your privacy and trust are important to us. We are committed to protecting the information you share with us and ensuring it is used responsibly, transparently, and in accordance with applicable laws and regulations.

Information We Collect

When you interact with Arzo, we may collect information such as your name, contact details, shipping and billing address, purchase history, payment-related information, and preferences that you voluntarily provide while placing orders, creating an account, subscribing to updates, or contacting our support team.

How We Use Your Information

The information collected helps us deliver a better shopping experience, process and fulfill orders, provide customer support, improve our products and services, personalize recommendations, communicate important updates, and share relevant offers, promotions, or new launches that may interest you.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

Information Sharing

To operate our business efficiently, certain information may be shared with trusted service providers such as payment gateways, logistics partners, technology platforms, and customer support tools strictly for order fulfillment, payment processing, delivery, and operational purposes. These partners are required to maintain appropriate confidentiality and security standards.

We may also disclose information if required by law, court order, government authority, regulatory body, or law enforcement agency, or when necessary to protect our legal rights, customers, employees, or business operations.

Cookies & Website Usage

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze website performance, and provide a more personalized browsing experience. By using our website, you consent to the use of such technologies. You may choose to disable cookies through your browser settings, although some website features may not function optimally.

Data Security

We implement reasonable administrative, technical, and security measures to protect your information from unauthorized access, misuse, alteration, or disclosure. However, no website, platform, or method of electronic transmission over the internet can guarantee 100% security. While we continuously work to safeguard your information, any transmission of data is done at your own risk.

Your Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable legal and operational requirements. You may also opt out of promotional communications at any time.

Policy Updates

Arzo reserves the right to update this Privacy Policy as our business, technology, or legal requirements evolve. Any updates will be reflected on this page, and continued use of our services constitutes acceptance of the revised policy.

For any privacy-related concerns or questions, customers may contact the Arzo Support Team for assistance.

Fraud Prevention & Customer Safety

Arzo will never ask for your UPI PIN, CVV, banking passwords, or bank account credentials through calls, messages, emails, or social media.

Please stay alert against phishing attempts, fake websites, fraudulent calls, or individuals falsely claiming to represent Arzo. Only trust communications and payment requests made through our official channels, mentioned on our official website and official social media accounts.

If you encounter any suspicious activity involving the Arzo brand, please contact our support team immediately and report the incident to the National Cyber Crime Helpline at 1930.

While we maintain reasonable security measures, no online platform can guarantee complete protection from cyber fraud. Customers are advised to exercise caution while sharing personal or financial information online.